1. Do you offer free estimates?
Chuck McCaa owner of highly rated Bay-Vue Carpet Cleaning of Morro Bay Ca. says his company offers free estimates over the phone. Bay-Vue gives also free phone or in-person carpet cleaning estimates.
“We encourage people to get two or three estimates so that they are comfortable with their decision,”McCaa says.
2. What carpet cleaning method do you use?
Bay-Vue Carpet Cleaning uses hot water extraction, or steam cleaning, which they say is the recommended carpet cleaning method by the majority of carpet manufacturers. McCaa adds that a carpet cleaning technician’s experience can play a big role in the quality of work done. He recommends doing research on the carpet cleaning company, including checking consumer reviews.
3. Are you bonded and insured?
Improper chemical use could ruin your carpets, so make sure a carpet cleaning company has bonding and insurance. McCaa recommends requesting to see proof of insurance from the company. He also advises pointing out areas of concern with your carpet cleaner upfront.
4. How long will it take for my carpet to dry?
McCaa tells consumers to allow 24 hours for complete carpet drying, due to many variables such as fiber type and humidity. However, there are ways to shorten the drying time, such as opening windows, using fans or turning the heat up in the winter. They also provide booties to wear so you don’t have to leave the home while his company cleans your carpets. McCaa also recommends that you keep pets off carpets until they dry.
5. Is your work guaranteed?
Guarantees are pretty common in the carpet-cleaning business but can come with different conditions, so be sure to ask upfront. McCaa offers a 30-day guarantee if you find any missed spots or if something doesn’t look right. This guarantee covers the carpet cleaning, but not any fresh spills.